Last Updated: 10/4-2024
1. Introduction
Welcome to Linderberg Media’s Refunds and Returns Policy. This policy applies to all digital products purchased through linderbergmedia.com (“Website”). By purchasing our digital products, you agree to comply with and be bound by this policy. If you have any questions or concerns regarding this policy, please contact us at [email protected].
2. Scope of Policy
This policy covers refunds and returns for our digital marketing footage sold on our Website. Due to the nature of digital products, please read this policy carefully before making a purchase, as all sales are final once the product has been delivered.
3. Refunds
We offer a 14-day money-back guarantee on our digital products, starting from the date of purchase. If you are not satisfied with your purchase within this period, you may be eligible for a full refund.
To initiate a refund, please contact our customer support team at [email protected] with your order details and reason for the refund request. Refunds will be processed using the original method of payment within 7-10 business days.
4. Returns
As our products are digital, there is no physical return process required. If you believe there is an issue with the digital file you received, please contact us immediately at [email protected], and we will work with you to resolve the issue.
5. Fees and Costs
There are no additional fees or costs associated with processing refunds. However, any transaction fees charged by third-party payment processors are non-refundable.
6. Product Requirements
To be eligible for a refund:
- The request must be made within 14 days of the original purchase date.
- You must provide a valid reason for the refund request.
- The digital product must not have been used, downloaded, or accessed.
7. Exclusions
This policy does not apply to:
- Change of mind or personal preference.
- Failure to read product descriptions or requirements before purchasing.
- Technical issues caused by the user’s device or internet connection.
8. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Linderberg Media
Lidmansvägen 4B
Västerås, Sweden
Email: [email protected]
9. Changes to Policy
We reserve the right to modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on our Website with a revised “Last Updated” date. Your continued use of our Website or purchase of our products after the updated policy becomes effective constitutes your acceptance of the revised policy.
Thank you for choosing Linderberg Media. We strive to provide high-quality digital products and excellent customer service. If you have any questions or concerns, please do not hesitate to contact us.